Returns & Exchanges

Due to the perishable nature of our hot sauces and food products, we cannot accept returns on opened items, but we are committed to ensuring you are satisfied with your spicy experience. If your order arrives damaged or incorrect, please reach out to our team within 30 days of delivery for a replacement or refund.

Return Process

• 1.
  Check Your Order

  Inspect your sauces immediately upon arrival to ensure no bottles were broken during the heat of transit.

• 2.
  Contact Support

  Email our Scoville Squad with your order number and clear photos of any damaged or incorrect items.

• 3.
  Receive Authorization

  Our team will review your claim and provide a Return Merchandise Authorization (RMA) if the items need to be sent back.

• 4.
  Process Refund

  Once your claim is approved, we will issue a refund to your original payment method or ship out a fresh batch of spice.